Privacy Policy

Last updated: 30 July 2026

Terms

Overview

Synhop ("we", "us", "our") operates the daily word game at www.synhop.com and related mobile apps. This Privacy Policy explains what information we collect, how we use it, and your choices. By using Synhop, you agree to this policy.

Operator: Synhop is operated by NEECHE STUDIO PTY LTD (ABN 77 699 906 208, ACN 699 906 208), an Australian proprietary company. For privacy questions, contact hello@neeche.studio.

Information we collect

  • Account email and authentication data (via Supabase Auth)
  • Optional leaderboard username and avatar
  • Game data: daily completions, streaks, practice/archive plays, move counts, and word chains
  • Anonymous guest play identifiers stored in your browser and on our servers
  • Push notification tokens if you enable notifications on mobile
  • Payment status and Stripe customer ID if you subscribe to Synhop Plus (we do not store card numbers)
  • Synonym validation cache entries derived from gameplay
  • Basic device and browser information, IP address, and request logs collected by our host (Cloudflare) for security and performance

How we use information

  • Run the game, save streaks, and show leaderboards
  • Process Synhop Plus subscriptions via Stripe
  • Send account emails (confirmation, sign-in, password reset)
  • Send optional streak and win-back reminder emails if you opt in on your profile
  • Improve synonym validation using WordNet and Cloudflare AI where needed
  • Serve, personalize (where permitted), and measure advertising for free accounts through Google AdSense
  • Protect the service, prevent abuse, and comply with legal obligations

Cookies and similar technologies

We and our partners use cookies, local storage, and similar technologies to keep you signed in, remember game progress, store consent choices, and (for free accounts) support advertising.

  • Essential: session and game state required to run Synhop
  • Analytics: Google Analytics may set cookies to measure site usage; in the EEA, UK, or Switzerland this waits for Google's consent message where shown
  • Advertising: Google may set cookies after you respond to Google's consent message (where shown) or when ads load

Advertising and Google AdSense

Free accounts may see ads served by Google AdSense after daily games and in a desktop banner. Synhop Plus subscribers do not see these in-game ad placements.

Google and its partners may use cookies and similar technologies to serve ads based on your visits to this site and/or other sites on the Internet. This may include storing and accessing information on your device.

Google's use of advertising cookies enables it and its partners to serve ads to you. You can learn how Google uses data when you use our site or app at https://policies.google.com/technologies/partner-sites.

You may opt out of personalized advertising by visiting https://adssettings.google.com. You can also opt out of some third-party vendors' personalized ads at https://www.aboutads.info/choices/.

Where required (for example, in the EEA, UK, or Switzerland), Google shows a certified consent message with consent, do-not-consent, and manage-options choices. Your selection controls whether personalized advertising cookies are used.

Third-party services

We use the following service providers. Each processes data under its own privacy policy:

Your choices

  • Delete your account from your profile page to remove stored game and profile data
  • Upgrade to Synhop Plus to remove in-game ad placements
  • Use Google's consent message (where shown) to accept, decline, or manage advertising and analytics cookies
  • Manage Google ad personalization at https://adssettings.google.com
  • Disable push notifications in your device settings
  • Turn off email reminders from your profile, or use the unsubscribe link in any reminder email

Retention and deletion

We keep account data while your account is active. Deleting your account from your profile removes your profile, streaks, completions, and related records. Server logs and billing records may be retained for a limited period where required for security, fraud prevention, or legal compliance.

Children

Synhop is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact hello@neeche.studio and we will delete it.

Australian privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply. You may request access to, or correction of, personal information we hold about you by emailing hello@neeche.studio. If you are not satisfied with how we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

International users

Synhop is operated from Australia. If you use Synhop from outside Australia, your information may be processed in Australia and in other countries where our service providers operate (including where Supabase, Cloudflare, Stripe, and Google process data).

If you are in the European Economic Area, United Kingdom, or Switzerland, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to or withdraw consent for certain processing (including personalized ads). To exercise these rights, email hello@neeche.studio. You may also lodge a complaint with your local data protection authority.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of Synhop after changes means you accept the updated policy.

WordNet

Game word relationships use Princeton WordNet 3.1. WordNet is copyright Princeton University.

Contact

Questions? Email hello@neeche.studio.

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